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You
will
find
this
conferencing
software
very
easy
and
intuitive
to
use,
even
if
you
have
never
used
this
kind
of
product
before.
Here
are
answers
to
frequently
asked
question
to
help
you
make
the
most
of
your
conferencing
experience.
Do
you
have
a
question
that
is
not
answered
on
this
page?
Click
here
to
ask
us!
How
do
I
enter
a
web
conferencing
room?
Once
you
have
the
software
installed
on
your
PC,
you
will
find
a
‘shortcut’
icon
on
your
desktop.
Using
the
left
mouse
button,
double
click
to
launch
the
software
If
a
new
version
of
the
software
is
available,
then
it
will
be
downloaded
automatically
at
this
point.
Before
you
can
enter
a
conference
room
you
will
be
asked
to
login
Enter
your
name
in
the
screen
name
box.
If
you
are
logging
in
as
a
guest
in
someone
else’s
room,
we
would
suggest
you
ask
them
if
there
are
any
conventions
they
would
like
you
to
use.
For
example,
the
host
or
‘moderator’
may
prefer
that
you
use
your
real
name,
or
simply
identify
yourself
as
a
guest
in
some
way.
You
will
also
see
a
box
where
you
can
select
which
room
you
wish
to
enter.
If
there
are
no
names
listed
here
then
this
just
means
there
is
only
the
main
room
available.
You
may
or
may
not
be
asked
for
a
login
password
at
this
point,
if
so
enter
your
password
here.
You
can
also
choose
to
login
with
‘moderator’
status.
This
is
usually
the
owner
of
the
room,
however
that
person
may
have
given
you
a
further
password
to
login
as
a
moderator.
This
might
be
the
case
if
you
are
renting
or
leasing
the
room
temporarily
from
the
owner.
If
you
do
have
a
moderator
password
then
left
click
the
small
down
arrow
next
to
the
box
that
says,
‘login
with
moderator
rights’
and
enter
the
password
you
have
been
given.
When
you
are
finished
click
‘ok’
to
enter
the
room
you
have
chosen
or
cancel
to
exit.
When
you
first
enter
the
room,
you
will
see
it
is
split
into
several
‘areas’.
We
will
cover
each
area
in
turn
in
the
detailed
help
files,
but
for
the
purposes
of
this
quick
start
section
they
are
as
follows:-
Menu
options-
Along
the
top
of
the
screen
are
the
main
drop
down
menu’s
used
to
select
options
and
configurations
for
the
room.
Some
options
are
only
available
to
the
moderator
of
the
room
and
will
be
‘greyed
out’.
Work
area-
This
is
the
main
display
area
and
shows
either
a
browser
window
or
the
built
in
whiteboard
Text
Chat
area-
This
is
where
you
can
type
in
your
text
messages
to
other
members
in
the
room,
either
publicly,
or
privately
depending
on
what
the
room
‘moderator’
allows.
List
of
Conferences-
This
displays
the
rooms
currently
available
for
you
to
enter,
though
some
may
only
be
accessible
with
the
correct
password.
List
of
Members-
This
panel
shows
the
names
of
the
members
currently
active
in
the
room.
If
there
is
a
moderator
in
the
room
his/her
name
would
be
highlighted
in
blue
text.
Speaker
Web
Cam
-
This
area
displays
the
web-cam
image
of
the
person
currently
speaking.This
can
be
switched
on
and
off
by
the
moderator,
and
is
usually
only
used
for
small
groups
that
are
on
high
speed
connections
with
suitable
PC
specifications.
Audio
Controller
-
This
area
allows
for
the
setting
of
microphone
and
speaker
volumes
and
includes
the
all-important
‘talk
now’
button.
Status
display
-
Along
the
bottom
of
the
screen
you
will
see
info
about
your
connection
and
other
status
info.
Back
to
top
If
you
can't
hear
anything...
Check
your
speaker
and
microphone
settings
When
a
member
of
the
room
is
talking,
you
will
see
a
small
speaker
icon
appear
to
the
left
of
their
name
and
they
will
be
at
the
top
of
the
list
of
members.
If
you
see
this
and
yet
cannot
hear
anything,
then
check
your
speaker
settings.
You
may
also
need
to
check
your
speaker
settings
for
your
sound
card
too.
This
can
usually
be
done
via
Windows
‘control
panel’
Also
check
your
microphone
volume
and
settings
here
too.
If
you
still
cannot
hear
anything
then
try
logging
out
of
the
room
and
back
in
again.
It
may
be
that
you
were
connected
via
a
person
that
has
a
bad
connection
or
has
just
logged
out
themselves
and
has
temporarily
caused
you
to
be
‘partially’
logged
in.
The
software
will
normally
detect
this
and
re-connect
you
via
someone
else.
In
most
cases
logging
out
and
back
in
again
will
resolve
this
manually.
Back
to
top
How
do
I
‘speak’
in
the
room
using
the
audio
controller?
To
speak
in
the
room,
hover
your
mouse
pointer
over
the
‘talk
now’
button
located
in
the
bottom
left
corner.
Click
and
hold
the
left
mouse
button
to
talk
and
let
go
when
you
finish.
It
is
advisable
that
you
click
a
second
or
two
before
you
speak
and
likewise
release
it
shortly
after
you
finish.
This
is
particularly
important
if
you
are
on
a
very
slow
dial-up
connection
as
some
small
latency
can
occur.
This
is
normal
and
is
purely
a
limitation
of
slow
connections,
however
this
rarely
affects
the
overall
quality
of
speech
from
such
connections.
When
you
first
enter
the
room,
at
an
appropriate
time,
ask
another
member
of
the
room
if
they
can
hear
you
ok,
to
test
your
microphone.
Adjust
the
microphone
volume
up
or
down
depending
on
the
response
you
get
using
the
sliders
on
the
audio
controller.
Back
to
top
What
if
I
can’t
see
the
audio
controller?
Usually,
by
default
the
audio
controller
appears
in
the
bottom
left
corner
of
the
conference
window.
If
for
some
reason
you
cannot
see
it,
then
it
may
be
either
disabled
or
de-selected.
To
check
this,
left
click
on
the
‘View’
menu
option.
You
will
see
a
list
of
the
windows
that
you
can
select
or
de-select.
Make
sure
there
is
a
tick
next
to
the
audio
controller
option.
If
not
then
highlight
it
and
left
click
the
mouse.
The
audio
controller
should
now
be
visible.
It
is
also
possible
to
minimise
and
maximise
the
audio
controller
window
using
the
small
up/down
arrow
next
to
where
it
says
‘audio
controller’.
When
maximised
you
should
see
the
sliders
for
controlling
volume
for
speakers
and
mic,
plus
the
‘talk
now’
button.
Next
to
the
‘talk
now’
button,
there
may
also
be
a
tick
box.This
tick
box
enables
and
disables
the
hands-free
mic
option.
The
moderator
may
have
this
option
disabled
though,
in
which
case
you
will
not
see
the
tick
box
at
all.
In
most
cases
this
function
is
only
used
by
the
moderator,
so
that
he
can
keep
the
mic
open
while
giving
a
presentation.
Back
to
top
How
do
I
use
the
text
chat?
The
text
chat
is
very
easy
to
use.
The
Text
chat
area
has
three
sections.
The
main
viewing
area,
the
enter
message
box
and
the
‘private
message
to’
selection
box.
Left
click
the
mouse
in
the
‘your
message
box’
at
the
bottom
of
the
main
text
chat
area.
You
can
now
type
your
message
here.
When
you
want
to
post
your
message,
left
click
on
the
‘send’
button
or
hit
the
enter
key
on
your
keyboard.
You
will
see
your
message
appear
in
the
main
text
chat
area.
When
another
member
in
the
room
replies,
you
will
see
the
results
in
the
main
area
too.
The
text
chat
window
can
be
made
bigger
or
smaller
depending
on
your
preference
and
can
also
be
minimised
or
completely
disabled
by
the
moderator
of
the
room
(see
moderator
functions).
To
adjust
the
window
size,
hover
the
mouse
pointer
over
the
outer
edge
of
the
text
chat
area
until
it
changes
shape.
It
will
look
like
a
line
with
two
small
arrows
either
side.
When
this
happens
click
and
hold
the
left
mouse
button
and
‘drag’
the
window
to
the
size
and
shape
you
wish
by
moving
the
mouse.
When
you
are
done
just
let
go
of
the
mouse
button.
Back
to
top
What
if
I
can’t
see
the
text
chat
area?
Check
the
view
options
drop
down
menu,
the
instructions
are
the
same
as
for
the
audio
controller
and
the
other
windows
that
can
be
selected,
de-selected,
minimised
or
maximised.
Back
to
top
What
about
private
messages?
Private
messaging
may
be
enabled
or
disabled
by
the
moderator.
If
it
is
available,
you
can
left
click
on
the
small
arrow
next
to
the
‘private
to’
box
and
select
a
member
from
the
drop
down
list
to
send
a
message
to.
When
you
have
selected
a
name,
you
then
send
a
message
in
the
usual
way
by
typing
in
the
‘your
message
box’
and
clicking
‘send’
or
hitting
enter
on
your
keyboard.
When
you
receive
a
private
message,
you
will
see
that
in
the
main
text
chat
window
it
will
say-
private
message
from,
followed
by
the
name
of
the
member
who
sent
it.
No
other
member
of
the
room
will
see
this
message.
Back
to
top
What
else
should
I
know?
That
is
most
of
the
basics
covered.
You
should
now
be
able
to
participate
in
a
conference
call
without
too
much
difficulty.
However,
here
are
just
a
few
things
you
should
be
aware
of.
There
are
many
functions
that
only
a
moderator
can
action,
though
it
is
possible
to
have
more
than
one
moderator
at
a
time.
When
a
moderator
is
giving
a
presentation,
he/she
may
temporarily
disable
certain
functions
until
they
are
done
and
open
the
room
up
for
questions
etc.
Details
of
you
current
connection
status
are
seen
at
the
bottom
of
the
screen.
You
can
select
browser
mode
or
whiteboard
mode
in
the
main
work
area.
If
the
moderator
is
trying
to
show
you
a
new
web-page,
make
sure
you
are
in
browser
mode
by
left
clicking
on
the
correct
tab.
Likewise,
select
whiteboard
to
view
anything
being
displayed
there.
Please
respect
the
integrity
of
the
conference
room
and
maintain
basic
etiquette,
otherwise
you
may
be
ejected
from
the
room
or
even
permanently
banned.
Enjoy
your
visit!
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to
top
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